FTS Group (London) Limited Website Privacy Policy 

Information About Us 

FTS Group privacy policy, last updated on 21 May 2018, regards the protection of your details on our website. FTS Group (London) Limited (UK Registration Number 9294193) (Registered Address 82 Rainham Rd., Rainham, Essex, RM13 7RJ, United Kingdom) understands and is aware of the importance of the protection, use and sharing of any information regarding you. FTS Group (London) Limited takes privacy seriously and appreciates your trust in the way we handle your information. 

What This Policy Covers

The following privacy Policy describes what information we collect from you when you visit Our site, how we process it, and how, in doing so, we comply with our legal obligations to you. The following section formulates part of our websites terms and conditions. 

By visiting www.fts-group.net or accepting our website terms you are consenting to the practice defined within this privacy policy.  We recommend that you check Our Privacy Policy regularly as it may change from time to time to ensure that we are compliant and up to date with UK and EU regulations that govern data protection. 

  1. Your Rights

This privacy policy is designed to uphold your rights, as a data subject, Under GDPR:

1.1    The right to be informed about our collection, use and processing of your personal data – As a controller, we have an obligation to inform you of when, how and why we process your data. We must be transparent and concise in the information we provide to you.

1..2    The right to access any personal data we hold about you – Under GDPR, subject to your request, we will provide all and any information with have regarding your personal data. In compliance with GDPR no fee is payable to access to your personal data unless requests are exhaustive and repetitive.

1.3    The right to correct any inaccurate personal data that we may hold – Under GDPR, individuals have the right to rectify any inaccurate or incorrect information. As a data processor, we must respond to requests within one month unless the request is of a complex nature, in which the respond time is two months.

1.4    The right to erasure – you have the right to have your personal data deleted, to request for your personal data that we may hold to be deleted please email info@fts-group.com. However, this right is subject to any legal obligations we may have to retain data, we will notify you if your request cannot be granted due to any such legal obligations.

1.5    The right to object to us using your personal data for particular purposes – You have the right to object to processing of your data when:

  • Processing is based on legitimate interest.
  • Processing is for the purpose of direct marketing.
  • Processing is for the purposes of scientific or historic research.
  • Processing involves automated decision-making and profiling.

1.6    The right to restrict processing – You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure.

1.7    The right to data portability – You may request for your personal data to be transferred to another controller or processor. This right is available if the original processing was on the basis of consent.

1.8    To exercise your rights you can contact: info@fts-group.net.  If you have any cause for complaint about Our use of your personal data, please contact: info@fts-group.net. You also have the right to lodge a complaint with your local data protection authority. 

  1. Collecting Information

    2.1 When you visit our website, we may collect personal information, including but not limited: 

2.1 Name  

2.2 Contactable information, including but not limited to; Email address, telephone number, address. 

2.3 Ip addresses 

2.4 demographic information such as interests and preferences 

2.5 profession, and job history 

2.6 educational qualification  

2.7 age 

  1. Gender 

2.9 Financial information such as bank account details 

2.10 Your browsing activity on our site

2.11 Downloading of any materials from our website, or use of other resources 

2.12 Any opinions or views you share in the form of a review or complaint

2.13 Any information you provide us within one of our contact forms (for example ‘Contact us’ and (let’s get in touch) 

2.14 Any information you provide us within the Staff portal forms (Submit Timesheet, Holiday request, order a Uniform, Update Your Details, refer a friend, Make a complaint)

2.15 When you contact us with an enquiry or in response to communication from us

2.16 When you subscribe to our newsletter, promotional emails, alerts, updates or other materials (consent to send such information is given when you select the opt-in option by ticking the opt-in box on our website, in accordance with the General Data Protection Regulation effective as of May 2018, you have the right to change your mind and opt out of receiving information from us, to do so please email: info@fts-group.net

  1. Right To Withhold Information 

3.1. You are not obligated to provide information we ask for whilst browsing through our site. However, to use all function of our site you may be asked to submit a form or allow for the collection of certain data.
3.2 The provisions you provide are not contractual or statutory but consensual, however when filling in a form, fields marked with (*) are mandatory in order for us to respond to your request.
3.3 If you contact us we will keep a record of that correspondence 

  1. Using Your Personal Information
  1. We use your data only for to fulfil the following purposes:

4.1.1 Supplying our services to you (In order to enter in to a contractual agreement with you, we require your personal information) 

4.1.2 To facilitate the recruitment process 

4.1.3 Facilitating our payroll and invoicing processes;

4.1.4 Providing your information to clients in order to access your eligibility for the role. 

4.1.5 Storing your details on our database, to facilitate and contact you in relation to the recruitment process 

4.1.6 Verifying details, you have provided, or requesting information, from third party resources within the bounds of the law, 

4.1.7 To facilitate our obligations arising from contracts entered between us and third parties in relation to your recruitment 

4.1.8 Proving access and a tailored experience to our site 

4.1.9 Replying to communication from you, including but not limited to; email, texts, social media messages and telephone calls 

4.1.10 Supplying you with marketing communication that you have opted into whereby you have the right to opt out of at any time. 

4.1.11 To comply with legal obligation related to relevant regulation and the detection of crime 

4.1.12 Your data is used for the purposes mentioned whereby it is deemed to be within our legitimate interest to do so. If you object, wish to issue a complaint, or to exercise your right to withdraw consent or restrict the processing of your personal data please email info@fts-group.net

  1. Storing your Personal Information 

5.1 We stored your information for as long as you wish to receive our communication and typically two years thereafter. 

5.2 if we have not had meaningful contact with you, or where appropriate, the company you work for, for two years, it is deemed that your data is no longer relevant for the purpose for which is was collected and will therefore be deleted. However, in some circumstances where it is believed in good faith that the law requires us to preserve your data, your data will be preserved as deemed by regulators as necessary. 

5.3 Meaningful contact includes written and verbal forms of communication. This includes where you have actively engaged with out online services via our website, social media, or with marketing communication where you have actively clicked through or replied directly. We also deem where you have updated and submitted your CV to our website or to us via third party services as ‘meaningful contact. 


5.4 Your data is stored within the UK and is only transferred in or outside the EU where the European Commission believes offers adequate levels of protection to you.  

  1. Protecting Information and Implemented Data Security Measures
  1. We implement SSL software (Secure Socket Layer Protection) as a security measure to encrypt the information you input with the intent to protect it during transmission. 
  1. We implement physical, electronic and procedural safeguards in relation to the collection, storage and sharing of Personal Identifiable Data.
  1. Any transmission of information, via the internet, is not completely secure and therefore we cannot guarantee security of information transmitted to the website or third party. Any information you therefore transmit is done so at your own risk. 
  1. We advise our users to implement their own security practices for personal protection such as protecting their personal passwords to their computers and electronic devices used to access the internet, remember to sign-off of shared computers and make use of anti-virus software. 
  2. Sharing With Third Parties 

We disclose your information to third parties in order to facilitate the use of your information, fulfil a request and to provide resources. This disclosure only occurs in the following circumstances; 

  1.  To government or law enforcement – If we are under legal obligation to do so or where we are involved in legal proceedings.
  2.  Contractors, Suppliers and Agents – To facilitate our services, we employ other companies and contractors to operate certain function on our behalf, such as but not limited to the hosting of our website and marketing services. Data will only be shared and used within the bounds of the law. Recipients of personal data are only permitted to use such information to carryout their function and are subject to contractual obligation, any other use is strictly prohibited and a breach of contractual agreement.
  3.  Investors, Partners and Clients – We may share anonymised statistical data, that we may compile, regarding the use of our site, such as usage patterns, user numbers and other statistical information with investors, partners and clients. Data will only be shared and used within the bounds of the law
  4. The Legal Basis For Processing Your Information

8.1  Article 6(1)(f) of the GDPR is the legal basis for which we rely upon to process your Personal Data – it states that we are able to process your data in the where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.” 

The following circumstances and circumstances within the bound of the law allows us to process your personal data:

  • Where you consent.
  • Our legitimate interest.
  • If entered in to a contact or employment service with FTS Group.
  • Legal requirement to do so.
  1. Cookies & How We Use Them 
  1.  A cookie is a small data file that we store on your computer or device used to access the FTS Group’s website. Cookies are not harmful to your system and are used by nearly all websites. Cookies are used to track your activity and enhance the overall user experience and performance of our website. However, if you don’t not wish receive cookies other than strictly necessary cookies, you can tailor your preferences within your browser settings.  By continuing to browse through our website you are agreeing to our use of cookies. We use some, or all, of the following types of cookies on our sites:
  1. Strictly Necessary Cookie: These types of cookies are necessary for the operation of our site, including cookies which enables those with consent to log into secure areas of our website;
  1. Functionality Cookie: These are used to recognise you when you return to our site. This will enable us to make any personalisation of content.
  1. Google Analytics: These types of cookies allow us to analyse our visitor’s behaviour and the performance of our site. Information gathered will aid development of the site and our marketing strategies. Our Website uses “Google Analytics” which makes use of persistent cookies, these remain in the cookie file of your browser after you have left our website.
  1.  Performance Cookies: enable us to monitor the performance, gathering information that will aid the development and optimisation of our website, allowing us to improve your overall experience. 
  1.  Links from third-party advertisers and/or websites that may make use of cookies feature on our website, for example YouTube, Facebook and Google maps. We include such content to provide information you may find to be relevant or of interest. We do not have control over third-party cookies and do not accept any responsibility or liability for them. We advise that you check the third-party’s privacy policy for further information regarding their cookies and how to manage them.
  1. How to Reject Cookies 

10.1 To tailor your cookie preference, adjust your browser’s privacy settings to stop it from accepting cookies. Each browser needs to be tailored, check the help menu to learn how to change your cookie preferences. You may find some of our key functions are not available if you choose to reject cookies.   

  1. Marketing Communication
    1. We send marketing communication in the form of email and other means only if we have obtained your consent to do so. You can update your current preferences by emailing your name, contact number and email address followed by ‘unsubscribe’ to info@fts-group.net
  1. Where appropriate we provide a check box on the forms we use to obtain personal information, click the box only If you agree to receive marketing communication from us, otherwise we will only contact you for the purpose for which the form was provided. 

     12. Changes to this Policy

  1. We occasionally update and amend this privacy policy in order to keep up to date with the most current legal regulations and procedures. The most updated version of FTS Group’s privacy policy will be displayed on the website. Your acceptance of the terms set out within this Privacy Policy will be deemed to occur on your first use of Our Site following the alterations. We do not notify you of these amendments personally, it is your responsibility as a user to ensure you regularly check for any changes within this privacy policy.
  1. Contact 

If you have any queries regarding our cookie policy, our privacy policy, or our website terms and conditions please email info@fts-group.net or call 0208 507 2020.

You can request a copy of your personal data or information regarding a specific transmission of your personal data by contacting: info@fts-group.net. Please ensure that your query requesting information regarding your personal data is clear, so that we are able to respond with minimal delay.